PRIVACY POLICY
Effective Date: February 16, 2025
Collective - SF, LLC (d/b/a The Collective Studios) is committed to safeguarding and handling your Personal Information in a responsible and secure manner.
This Privacy Policy (“Policy”) describes how we process your Personal Information as you use our website, visit our studios, and use any of the services, tools, technology, products, features, events, webpages, and mobile apps (together, the “Services”) provided, operated or owned by The Collective Studios. When we collect, access, use or do anything with your Personal Information, we are “processing” your Personal Information.
We may modify this Policy at any time and non-material changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice by the email or telephone number which we have on file or through a notice on our website if we make any material changes to how we collect, use or disclose your Personal Information or that impact your rights under this Policy, and such material change will not apply retroactively to any Personal Information we already hold about you. If you continue to access or use our Services after receiving the notice of changes, you acknowledge your acceptance of the updated Policy.
In addition, we may provide you with real time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.
SECTION 1 – INFORMATION WE COLLECT THROUGH YOUR USE OF THE SERVICES
Personal Information is any information that is related to you, identifies you or makes you identifiable. We collect different types of Personal Information when you’re accessing or using our Services, including:
Information You Provide to Us. In connection with the Services, we may ask you to provide these categories of Personal Information:
Account Information: Information you provide about yourself to access our Services, including name, email address, phone number, mailing address, and password, so that we may communicate with you and provide you with the Services
Scheduling Data
Payment Data
Voluntary Data that You Provide to Us Directly or Indirectly
Usage Information Automatically Collected Online or via our Mobile App
Service Data - Current, Future and Historical
Online Data such as IP Address, Device Information, Web Page Visits, App Usage and Similar Information
Cookies and Similar Tracking Technologies
Membership and Studio Usage Information
Information from Our Studio, including via CCTV or Other Video or Picture Technologies that will Include Your Image and Likeness
Information Collected Through the The Collective Studios App
Information from Third Party Applications or Platforms
Job Applicant Information
Public Health and Safety
SECTION 2 – HOW WE USE YOUR INFORMATION
Your Personal Information can be used for various purposes, including:
To Provide Our Services. When you access or use our Services, we process certain Personal Information about you to be able to provide you with our Services. Some examples of how we process your Personal Information in our Services include, but are not limited to:
To allow you to view, book, and attend classes at our studios
To allow you to view, book and attend classes through The Collective Studios App
To pay for the Services
To ensure a safe work-out environment; and
To analyze your use and enjoyment of the Services.
We cannot provide you with our Services without such processing of your Personal Information.
To Communicate with You
Marketing Communication
To Enforce our Terms, Agreements, or Policies
For Research and Development
To Comply with Applicable Laws
For Employment
De-Identified Information
SECTION 3 – HOW WE SHARE YOUR INFORMATION
We may share your Personal Information as follows:
Third-Party Service Providers. We may use third parties to perform certain services on our behalf in connection with the Services such as: to process and store data, including your Personal Information; to track, analyze, and modify our Services; for marketing, advertising, and distribution; to assist us in providing you with customer support; and to support our IT and security efforts.Google Analytics. Google Analytics is one of our analytics service providers. Learn more about how Google collects and uses data here. To opt out of Google Analytics Advertising Features please use Google Ad Settings. Certain third-party service providers, such as payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these third-party service providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these third-party service providers. In particular, remember that certain third-party service providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Merger, Bankruptcy, or Corporate Reorganization. We may disclose and transfer your Personal Information to a subsequent owner, co-owner, or operator of The Collective Studios or the Services, or in connection with a merger, consolidation, restructuring, the sale of all or substantially all of our interests and/or assets (i.e., a bankruptcy proceeding), or other corporate change. We will notify you with any choices you may have regarding your Personal Information when we are engaged in a merger, bankruptcy, or corporate reorganization.
Legal Obligations and Safety. We may share your Personal Information if it is reasonably necessary to: Comply with a valid legal process (e.g., subpoenas, warrants, court orders, etc.); Comply with requests or investigations by public authorities; Comply with applicable laws or regulations; Enforce or apply the The Collective Studios’ policies or policies of our business partners; Protect the security or integrity of the Services; orProtect the rights, property, or safety of The Collective Studios, our employees or users, partners and affiliates, or other natural persons.
For Any Other Purpose, with Your Consent. We may share your Personal Information on your behalf or at your request. For example, we may share your information with other users where you direct us to do so (e.g., by choosing to interact with other users through the The Collective Studios App or with third party fitness applications, trackers or devices (Integrated Devices), where you choose to configure the settings of the The Collective Studios App and the Integrated Device to allow for such sharing. If you provide your consent to share your information, you may withdraw your consent at any time. Withdrawing your consent will not undo or reverse the lawfulness of any previous processing, and in some cases Personal Information may not be retrieved once shared. Contact us at carrie@collectivestudiossf.com if you would like to withdraw your consent.
SECTION 4 – THIRD-PARTY SERVICES
You may find links to other websites, third party applications, and widgets on our Services that we do not own or control. When you click on links in our Services, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our Service or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECTION 6 – SECURITY
To protect your Personal Information, we take reasonable precautions and follow industry standard practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
You should be aware that, unfortunately, no system can be 100% secure. There will always be a risk that your Personal Information gets compromised. We also depend on you to keep your Account Information secure by keeping your password confidential and taking precautions to keep others from accessing your account. Please notify us immediately at carrie@collectivestudiossf.com if you become aware of any unauthorized access to or use of your account.
SECTION 7 – CHILDREN’S PRIVACY
By using the Services, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use the Services. Please contact us if you believe we have collected Personal Information about a child without consent from their parent or guardian so we can take action to prevent such access and to delete their Personal Information from our Services.
SECTION 8 – RETENTION
We generally retain your Personal Information as long as necessary to fulfill the purposes of collection, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. Otherwise we will try to delete your Personal Information upon your request or when we no longer need it for the purposes it was originally collected. We will not delete any Personal Information that also relates to other individuals, unless such other individuals also wish to delete their Personal Information at the same time.
SECTION 9 –NOTICE TO CALIFORNIA RESIDENTS
This section only applies to individuals who are residents of California.
Below is a summary of the Personal Information that The Collective Studios has collected, “sold” or “shared” for cross-context behavioral advertising purposes (as those terms are defined under California law) in the preceding twelve months, the reason the information was collected, where we obtained the Personal Information we collected, and the third parties with whom we share the information, categorized as defined under California law. Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity. In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, we may conduct a background check.
Privacy Rights. Under California Laws, California residents have the rights listed below. Please note, the following rights are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of the business’s systems of networks.
Right Against Discrimination. You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your rights described below.
Right to Know. You have the right to request in writing from a business: (i) a list of the categories of personal information, such as name, address, e–mail address, and the type of services provided to the customer, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (ii) the names and addresses of all such third parties. In addition, California residents have the right to request that we disclose to them (i) the categories of Personal Information we have collected about them, (ii) the categories of sources from which Personal Information is collected, (iii) the business or commercial purpose for the information collection, selling, or sharing (iv) the categories of third parties to whom we have disclosed Personal Information, and (v) the specific pieces of Personal Information we hold about an individual. You have the right to request a copy of the specific Personal Information we collected about you during the 12 months before your request.
Right to Correct. You have the right to ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
Right to Delete. You have the right to have your Personal Information deleted, unless the Personal Information is necessary to:
Complete a transaction for which the Personal Information was collected
Provide a good or service requested by the consumer or otherwise perform a contract between the business and the consumer;help to ensure security and integrity
Debug to identify and repair functionality errors
Exercise or ensure the right of another to exercise free speech or another legal right
Comply with the California Electronic Communications Privacy Act, which compels the production of or access to electronic communication information or electronic device information with a search warrant
Engage in research in the public interest (if the consumer has provided informed consent)
To enable solely internal uses aligned with the consumer’s expectations given their relationship with the business
comply with a legal obligation.
Right to Opt-Out of Selling or Sharing. As described in this Privacy Policy, in certain situations we may share your Personal Information with our partners, third-parties or affiliates for marketing or other purposes. To the extent such sharing is considered a “sale” or “sharing” for cross-context behavioral advertising purposes under California law, as a California resident you have the right to opt-out of such “sales” or “sharing”. If you would like us to no longer “sell” or “share” your Personal Information in this way, please click: DO NOT SELL OR SHARE MY PERSONAL INFORMATION. [You will also need to change your cookie settings using the cookie settings link here . Please note that if you change browsers or computers, or if you clear your browser’s cache, you may need to click the link again to apply your preference.]
Submitting a Rights Request. If you are a California resident and would like to submit a verifiable request to exercise your California privacy rights, please submit an email to carrie@collectivestudiossf.com in order for us to process requests to access, correct, or delete your Personal Information, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, and an e-mail address that you have used with The Collective Studios, or a phone number you have used with The Collective Studios, and your state of residence. You may designate an authorized agent to submit a request on your behalf to access, correct, or delete your Personal Information. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf. If you have been designated as an authorized agent to submit a request on behalf of another The Collective Studios client, you must provide The Collective Studios with the user’s signed permission noted above.
Marketing. California law permits California residents to ask The Collective Studios for a notice that identifies the categories of Personal Information that we share with our affiliates and/or third parties for marketing purposes, and that provides contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to us at the address provided under the “Contact Information” section below.
California Sensitive Information Disclosure. We collect the following categories of sensitive personal information (as defined under California law): precise geolocation, account log-in in combination with a password, health information, and, in the context of employment applications, social security number, passport information, and driver’s license. This information is collected in order to process transactions, comply with laws, manage our business, or provide you with Services. Note that we do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for purposes of cross-context behavioral advertising.